Support

Questions about Magic Booth: Event Photos, a booth that will not behave, a photo that did not arrive, or anything about your subscription or account? Write to us. A person reads every message and replies, usually within one business day.

Before you write

• Subscriptions and refunds. Plans are bought through Apple, so cancelling is done on your device under Settings, then your Apple ID, then Subscriptions, and a refund is requested from Apple. We cannot cancel or refund a subscription on your behalf, but we can help you find the right screen.
• Guest photos. A photo is retrieved with the QR code the booth shows after it is taken. Every photo is deleted 30 days after capture, along with the address it was sent to; the operator who ran the booth can ask us for earlier deletion, and so can the guest.
• Your account. To delete your account and your workspace’s data, open Settings in the app and choose Delete Account and Data. Deletion is immediate and permanent, and includes your booths, looks, photos and generation history. It does not cancel an App Store subscription, which is managed through Apple as above.

When you write about a problem at a booth, the event date, the device model and what the screen showed help us answer in one reply rather than two.